Return Policy
30-Day Return Policy
At LumoDogDrip, your satisfaction is our priority. If you’re not completely happy with your purchase, we’ve made the return process simple:
Eligibility for Returns:
- Items can be returned within 30 days of delivery for a refund or exchange.
- Products must be in their original, unused condition with all tags attached.
- Customized or personalized items are not eligible for returns unless they arrive damaged or defective.
How to Return an Item:
- Contact us at Lumoshop22@gmail.com within 30 days of receiving your order to initiate a return.
- Provide your order number and reason for return, along with photos if the item is damaged or defective.
- Ship the item back using a tracked shipping method. The return shipping cost is the buyer’s responsibility unless the item is damaged or defective.
Refunds and Exchanges:
- Refunds will be issued to your original payment method once the returned item is received and inspected.
- Exchanges will be processed promptly for eligible items.
Non-Returnable Items:
- Sale items, gift cards, and customized products cannot be returned.
If you have any questions or concerns about our shipping or return policy, please don’t hesitate to contact us at .Lumoshop22@gmail.com
Thank you for shopping at LumoDogDrip!